How do I place an order?

 Please place your order online. Simply find the material you’re looking for, add the size and any other specification, add to basket and check out. We currently can’t take orders via phone or on the live chat, but you can always drop us an email and we can send you a payment link. Give us a call if you need any help or assistance.


Do you offer white label printing/shipping?

Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.

We ship in unbranded boxes and we never include any paperwork with any order, all invoices are sent via email. 


Where do you deliver?

 We can deliver anywhere in the UK. There is sometimes a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man.

Please contact us to double check on these locations – it will also depend on the overall size of the parcel.


How will my order be shipped?

 All our parcels are bubble wrapped and shipped in strong cardboard boxes. Larger orders with multiple sizes and materials will have multiple boxes shipped out. 

We ship all orders with DPD Local on a next day service. All orders are given a 1 hour time slot on the day of delivery. 

A notification email is sent once the parcel has left our warehouse, with all tracking info. Please see link to the DPD Local website to review your parcel tracking: www.dpdlocal.co.uk 


Can I collect my order?

 We currently don’t offer collection, shipping only. 


What do I do if my product arrives damaged?

 In the unlikely event that your product arrives in less than perfect condition please contact us immediately to arrange your replacement.

The best way to do this is by taking photos of the issues and dropping us over an email, once we have this we can look to get the issue sorted as soon as possible for you. 

Please note, we will only print from your existing uploaded artwork, if you want to change the design there will be a fee of 50% of the item. 

We have a less than 1% damage rate which is very low.


What are the cut off times?

 Our cut off for all orders is 6pm daily, anything placed after this will be rolled into the next day advertised on the product page. 


What are your artwork requirements?

 We ask for all files to be in PDF or JPEG, to size at 150DPI or half size at 300DPI, in CMYK with no bleed or crop marks. 

Please see the Artwork Setup page at the top of the website for further info, or if you need any further help please call, live chat or email us. 


What colour should my artwork be set up in?

 All artwork must be supplied in CMYK.

If your artwork is set up in a different format, such as RGB, this will automatically convert out at the proofing stage which can vary the printed colour of your artwork.


How do I send you my artwork?

 After you have checked out, there is the option to upload your artwork via our website.

Alternatively, you can send it by email to info@essexsignandprint.co.uk. Please include your order number (found on your order confirmation email and portal) in the subject when sending artwork.

We can also accept WeTransfers or dropbox links. 


What if there is an issue with my artwork?

 If files are sent over with the artwork set up we recommend there should be no issues. 

However, in the event our art team find pixilation or doesn’t fit the size ordered you will be contacted via email. 

This will pause production until you have let us know how you would like to proceed or new files have sent over. 


I don’t have any artwork, can you help?

 No problem! If you can’t supply print ready artwork we offer a design service for £6+VAT per design.

Please drop us an email or note with details on all your requirements. We will need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.


Can you colour match?

 Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone or Hex code references to match to. 

We do hold the right to change or colour settings on our printers to provide the best colours for our customers.